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John Howard of Consumer Insights presents the views of consumers to the Pensions and Savings Conference
Consumer Insights specialises in the Financial Services, Water and Energy sectors, advising firms on principles based regulation, the Consumer Duty, Treating Customers Fairly, complaints handling and Conduct Risk.
Consumer Insights specialises in the Financial Services, Water and Energy sectors, advising firms on principles based regulation, the Consumer Duty, Treating Customers Fairly, complaints handling and Conduct Risk.
See Consumer - Insights response to Ofgem's consultation on Customer Service.
In August 2019 our Managing Director, John Howard, was appointed Chair of the Scottish Power Customer Engagement Group. The Group's report on the Business Plan of SPEN can be viewed here: https://www.spenergynetworks.co.uk/userfiles/file/CEG_FINAL_REPORT_16Jan.pdf
In August 2019 our Managing Director, John Howard, was appointed Chair of the Scottish Power Customer Engagement Group. The Group's report on the Business Plan of SPEN can be viewed here: https://www.spenergynetworks.co.uk/userfiles/file/CEG_FINAL_REPORT_16Jan.pdf
He has also undertaken a 'critical friend review' for another of the UK's major energy companies to see if they have embedded TCF and a similar exercise for one of the big water companies.
He has also undertaken a 'critical friend review' for another of the UK's major energy companies to see if they have embedded TCF and a similar exercise for one of the big water companies.
He was a Non-Executive Director of Banking Competition Remedies Ltd and Chair of its Audit Committee. He also Chairs the Advisory Board of the Transparency Task Force and is a special advisor to The Family Building Society on Conduct Risk issues and the Consumer Duty.
He was a Non-Executive Director of Banking Competition Remedies Ltd and Chair of its Audit Committee. He also Chairs the Advisory Board of the Transparency Task Force and is a special advisor to The Family Building Society on Conduct Risk issues and the Consumer Duty.
He provides advice to major high street banks and other financial institutions wishing to meet their regulatory obligations under Conduct Risk and, as the Energy and Water regulators move to principles based regulation, he also provides advice to firms in these sectors.
He provides advice to major high street banks and other financial institutions wishing to meet their regulatory obligations under Conduct Risk and, as the Energy and Water regulators move to principles based regulation, he also provides advice to firms in these sectors.
He has given an hour long presentation to the Board of Lloyds Bank on the future of consumer regulation.
He has given an hour long presentation to the Board of Lloyds Bank on the future of consumer regulation.
John has just published
John has just published
'Darwin and The Naked Market -
'Darwin and The Naked Market -
the evolution of fairness'
the evolution of fairness'
Available now on Amazon.
Available now on Amazon.
You can see John discussing the book at the Transparency Task Force here:-
https://www.youtube.com/watch?v=7BYJqVNM6bg&t=37s
With his unique insight into regulation and Ombudsman Services, John can provide invaluable advice for firms in financial services and the utilities.
With his unique insight into regulation and Ombudsman Services, John can provide invaluable advice for firms in financial services and the utilities.
To contact Consumer Insights please email
To contact Consumer Insights please email
info@consumer-insights.co.uk
info@consumer-insights.co.uk
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